Managed IT Services
Focus on your business while we manage your IT infrastructure. Our proactive managed services ensure your systems run smoothly, securely, and efficiently with 24/7 monitoring and expert support.
Your Complete IT Department
Managing IT infrastructure shouldn't distract you from running your business. Mirana's Managed IT Services act as your complete IT department, providing comprehensive support, monitoring, maintenance, and strategic guidance.
From help desk support to infrastructure monitoring, security management to backup and disaster recovery, we handle all your IT needs so you can focus on what matters most - growing your business.
What's Included
Comprehensive managed services to keep your IT running smoothly
24/7 Monitoring
Round-the-clock monitoring of your servers, networks, and applications with proactive issue detection and resolution.
Help Desk Support
Expert technical support for your users via phone, email, or chat. Fast resolution of IT issues and user requests.
Security Management
Comprehensive security including antivirus, firewall management, patch management, and threat monitoring.
Backup & Disaster Recovery
Automated daily backups, disaster recovery planning, and business continuity to protect your critical data.
Infrastructure Management
Server administration, network management, cloud infrastructure oversight, and performance optimization.
Reporting & Analytics
Detailed monthly reports on system performance, incidents, and IT metrics to keep you informed.
Service Level Options
Choose the right level of support for your organization
Essential
For small businesses
- Business hours support (8AM-6PM)
- Help desk via email & phone
- Remote monitoring & alerts
- Monthly reporting
- Patch management
Professional
For growing companies
- 24/7 support & monitoring
- Priority help desk (phone, email, chat)
- Proactive monitoring & optimization
- Security management & compliance
- Daily backups & disaster recovery
- Dedicated account manager
Enterprise
For large organizations
- Everything in Professional
- Custom SLA agreements
- On-site support available
- Advanced security & compliance
- Dedicated technical team
Why Choose Our Managed Services
Proactive Approach
We identify and resolve issues before they impact your business, not after.
Enterprise-Grade Security
Multi-layered security protection to keep your data and systems safe from threats.
Predictable Costs
Fixed monthly pricing with no surprise bills or hidden fees.
Local Ethiopian Expertise
Understanding of local infrastructure, regulations, and business practices.
Ready for Worry-Free IT?
Let us handle your IT so you can focus on your business. Get a free consultation and custom quote today.
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